Job decription and person specification - CARE WORKER

Custom Home Care Ltd. provides a programme of personal care and household care management that is personalised for each client through the utilisation of a care plan. The role of a Domiciliary Care Worker is to work without direct supervision in the home of the client providing care and support including personal, social and domestic support whilst adhering to the client’s individual care and support plan.

Aim

The aim of the position is to enable clients to remain safely in their own home with as much independence as possible. This requires providing care and support in a professional, discreet and caring manner, whilst always ensuring the client’s right to privacy and dignity is maintained.

Accountability

This position reports initially to Senior Care Staff, then the Shift Supervisor and ultimately the Registered Manager.

Main Tasks and Responsibilities

1. To provide personal and practical care to clients with a wide range of vulnerabilities, illnesses and needs.

2. To assist clients with rising in the morning, dressing, undressing, washing/bathing and going to the toilet where required.

3. To prepare or assist in the preparation of meals and drinks throughout the day and evening.

4. To set tables and trays for meals where required, serve meals, feed clients if necessary, wash up, clean and tidy away.

5. To assist clients with mobility problems and other disabilities including incontinence and help in the use of aids and personal equipment.

6. To help in the promotion of the mental and physical activities of clients through engaging in conversation, trips out, sharing in activities such as reading, writing, hobbies and recreation in order to help the service user remain as independent and engaged as possible.

7. To undertake or assist with light household duties such as making beds, tidying rooms, vacuuming, and emptying commodes.

8. To undertake or assist the service user in the laundering of clothes.

9. To assist with or administer client’s medications.

10. To help care for clients who may be in the final stages of life, and treat them with absolute dignity and respect.

11. To read and to write clearly in the client’s communication log book, medication forms and financial transaction sheets to ensure an accurate record of activities undertaken and the status of the client at the time of each visit. To record accurately any changes that have occurred and other relevant information. To provide a signature with each entry and be mindful of comments written so as not to unintentionally offend or upset clients or their family/representatives as they are entitled to read the communications log.

12. To be vigilant regarding the client’s needs and condition and report to the manager(s) and/or shift supervisor(s) any safeguarding issues which in the care worker’s opinion warrants investigation or urgent attention.

13. To report immediately to management any noticeable changes in health, behaviour or circumstances of the client whilst maintaining the client’s right to privacy and confidentiality.

14. To be available to work as and when agreed with Custom Home Care Ltd and give appropriate notice of unavailability.

15. To carry out accurately and in a competent manner, instructions from managers, shift supervisors and senior care workers, adhering to the care plans of individual clients.

16. To be pro-active when talking and listening to clients, allowing them to make their own personal choices in their own home.

17. To advise manager(s) and/or supervisor(s) of any ideas that may improve the level of service delivered to clients.

18. To adhere to the time frame of home visits as laid down in the client’s individual care plan and request the client signs supplied time log sheets at the end of each visit indicating accurate arrival and departure times. To deliver time log sheets to the office on a weekly basis for processing. If information is to be recorded electronically, to ensure that accurate information is reported.

19. To work only to Custom Home Care Ltd.’s regulations regarding the handling of client’s finances, ensuring accurate documentation and receipting of any transactions.

20. To participate in reviews of client’s care plans as required.

21. To be aware of, and adhere to, the tasks and activities which must not be undertaken as part of care duties as described in the company’s Prohibited Duties Policy. A copy of this policy is available in the office.

22. To be familiar with Custom Home Care Ltd.’s Health and Safety Policy and to actively promote safe working practice. To ensure full compliance with the company’s Infection Control Policy and procedures. Copies of these policies are available in the office.

23. To record and report any accident or incident which may occur, no matter how minor or whether an accident or incident has occurred to a client or care worker.

24. To ensure the Company’s Complaints Policy and Procedures are followed when dealing with any concerns or complaints raised by service users or their carer’s.

25. To understand and comply with both Company and legislative requirements regarding confidentiality and data protection.

26. To conform to all policies and procedures laid down by Custom Home Care Ltd. relating to carrying out the above duties and in other duties as may be required in order to ensure the smooth running of the company.

27. To participate in induction and regular in-house training as directed by manager(s) and supervisor(s).

28. To be available for an annual Personal Performance Review which will be recorded in your personnel record.

Person Specification Including Competencies