Direct payment information

Our clients are private or on the Direct Payment system. This system is a payment made to a person from social services in order to purchase care. This allows the person more flexibility and control in their choice of care provider. The person then pays this money to the care company for their services. 


For example, John is disabled and needs some help at home. He undergoes a community care assessment and it is determined that he needs the help of a care worker for 14 hours a week. His local authority could either arrange to send their choice of care company, or give John direct payments so he can employ a care company of his choice. 


Clients who receive help paying for their care will need to change to Direct Payments so we can provide your care. This is a simple process and your social worker can help you with it.


Step by Step Process:


  1. Inform your social worker you want to change to direct payments and why you wish to do so.
  2. Open a separate bank account.
  3. Send the new bank details to your social worker to enable payments to be made.
  4. Send the start date for your new care provider to your social worker.
  5. Give notice to your current care provider (where applicable) infoming them of your intention to leave.


Latest CQC review: 3 March 2022

Custom Home Care Ltd.

560 City Road

Norfolk Park


S2 1GE

Phone: 0114 275 9703

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